Frequently Asked Questions

Turnaround & Delivery

Our products are made to order so we have a 1-3-week turnaround (this does not include shipping). Once your item has been sent we will notify you. Delivery time will depend on your location and choice of  Shipping.

During the busy seasons (Christmas, Easter, Mothers & Fathers Day) turnaround may increase slightly without notice.

Rush Order – Can I Jump the Que?

Perfectly Created can rush an Urgent Order for some of our products. Please contact us to make sure we can get it to you in time for your celebration before ordering. It will incur a $10 fee. 

For Custom Designed Products only - once your order has been approved we will design your special piece of artwork and email it for approval. You need to get back to us ASAP so we can start creating you item.

**Orders will be upgraded to EXPRESS Post to ensure it gets to you as fast as possible. (Express Post is at customers expense)

Rush Order Cake Toppers have an 24hr turnaround before Postage or Pick Up           

**Important Information**

Please note that if you order on a Friday it will be the next business day which is Monday that it will be posted - unless arrangements have been made with us to 'pick up only'

Custom Made & Personalised Item?

Artwork of design will be emailed to you for approval within 2-7 business days. We need you to PLEASE check the spelling and any punctuation, because once you have approved the design, we do not take any responsibility for any mistakes.

Customised products have a turnaround time of up to 1-3 weeks plus postage time.

 Cake Topper Information

Can You Make a Custom Designed Cake Topper?

Yes! We love to get creative and in fact, this is one of our favourite things to do, creating unique designs and making your ideas reality.

Cake Topper Safety - **Important** 

Our wooden cake and cupcake topper stakes are finished with a food safe oil which may (Contain Traces Of Tree Nuts).

By purchasing these toppers you accept all responsibility to use the them appropriately and must inform others of the allergy risks.

Perfectly Created 4 U recommends if there is any chance of food allergies please purchase our acrylic cake toppers instead of the wooden ones.

Can My Cake Toppers Catch Fire? YES

They are made from acrylic or wood, which are flammable materials. Do not place candles underneath or close to the topper.

How to Insert Cake Topper!

Do Not’ use the text to push the topper in, instead use the stake / stick only. Our toppers are designed to be strong, though if you have selected a script font, it will still be fragile.

Cakes with a firmer icing, use a thick skewer to make a hole first before inserting topper.

Perfectly Created 4 U does not replace toppers if you break them when inserting it into the cake.

Reusing My Topper and Care Instructions?

Cake Topper must not be place in a dishwasher to clean. 

Acrylic cake toppers -are reusable,

We recommend you only damp wipe the stake.                                                                        Mirrored acrylic scratches easily so please take care when wiping.

Wooden cake toppers -have a food safe stake and we don’t recommend repeated use.

All cake toppers after use and cleaned & stored flat, in a box, to avoid breakage.

Wood Products

 Why Does my Wooden item look Different than the web-page?

We love using wood because every piece is unique. All wood is a product of nature and much like a fingerprint, no two grain patterns are exactly alike.  Colours may vary with different timbers. For example, Jarrah can have pinkish tones -  gold tones or be very dark. 

My Wooden Product Has Marks On It!

Minor laser charring is not considered a fault.

It is due to the lasering and engraving process, it is predominantly on the back, but occasionally there will be slight browning on the front. Perfectly Created 4 U may possibly remove any excessive markings.

Delivery 

Where's my parcel?

Perfectly Created 4 U will not accept responsibility for lost, or late deliveries with orders. If you have any concerns, we suggest using Express Post or Registered Post which we have available, but this will be an additional fee. If your parcel has tracking with your order, once it has been sent we will email the tracking number.

Perfectly Created 4 U shall have no liability if the delivery premises' address is incorrect (or insufficient). It is the customer's responsibility to ensure that delivery details are correct with all information. All packages will be left on the premises of the stated address if no-one is available when delivery occurs number.

Contact us if you parcel is taking longer than expected, please email us at  info@perfectlycreated4u.com

More than 1 Item Ordered and One is a Custom Design 

If you  have purchased several items in your order,  they'll be sent together in the time frame given for longest turnaround. If you would like to receive one of your items BEFORE your custom item is ready, we suggest making separate purchases.

What if my item is damaged in the post?

Perfectly Created 4 U takes a great deal of care when packaging and send your items. On the rare occasion an item arrives damaged, please contact us within 24 hours with photos see our   Terms and Conditions